KWF Editorial was given the opportunity to provide temporary editorial office services for two journals published by a large society to cover a leave of absence of their in-house editorial associate.

A KWF associate with over 10 years of experience in scholarly publishing was able to quickly and successfully take over this work. Specific tasks performed included initial intake of manuscripts; customer service and chase communications with authors, reviewers, and editors; light editing of decision letters; special projects including CME and social media; content management of online journal pages; and assisting the managing editor with preparations for conference calls and meetings with editors.

Although the original agreement was for 20 weeks of coverage, the client was so happy with the service provided by KWF Editorial that the arrangement was extended several times. KWF Editorial was able to provide a seamless customer service experience during a time of transition that allowed the society to focus on more strategic initiatives knowing that day-to-day work was well covered.