Karen relies on her marketing and market research skills in her current role helping to develop and convert leads through tele-research and telesales. Other areas of expertise include conducting in-depth interviews and data mining to generate new insights for client product development and marketing teams. Karen combines uncommon attention to detail with meticulous follow-up to achieve outcomes that routinely exceed client expectations. She was previously in sales and marketing with a top commercial publisher. Karen received her MS in Applied Behavioral Science from Johns Hopkins University in Baltimore.